FAQs

What makes an all-natural soy wax candle different?

While paraffin wax is refined from crude oil, soy wax is made from soybeans-a completely renewable resource grown in the US. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax burns slower than paraffin, so soy wax candles last longer.

How fragrant are your candles?

We find that our candles fill a medium-size room nicely. For larger rooms or rooms with high ceilings we recommend our 8oz candles or 2 or more 4 oz. Smaller candles are better burned at a desk or in a small space such as a bathroom. Because we use natural soy wax, our candles will not have the same scent throw as paraffin candles. We like that our candles are not overwhelming, but rather can be used every day.

Why should I trim the wick and only burn my candles for 4 hours at a time?

These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning up to 4 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 4 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

Can the jar be repurposed?

When a 1/4" of wax remains, discontinue use of candle. Place your candle in the freezer, and once the wax hardens, it can be chipped out along with the wick. If there is more than a little bit of wax left, we recommend the "oven method" - place your candle in a warm oven and allow the wax to liquify. Carefully dump and compost the wax out and wipe clean. Soap and water can then be used to remove the wax residue. Use to store pens, small plants or just recycle.

Can I return my candle tins/jars to you to recycle?

Wash your empty candle tins/jars with warm soapy water, let them dry and return them to us. Unfortunately, candle tins/jars with dent or damage will not be accepted.

Do I get a discount on my next order by recycling?

Return 10 intact candle tins/jars with lids and we will give $10.00 off your next order. Once we have received them, we will email you a personalized discount code to use.

How can I return my jars?

We can collect your empty candle tins/jars while delivering your next order or you can mail them back to us. Then send us an e-mail at mkcreativesdesign@gmail.com with the subject title "RECYCLE" to give us a heads up.

What delays should I be expecting due to the COVID-19 pandemic?

Unfortunately due to COVID-19, there have been many delays with shipments however most shipments have not taken longer that 14 days. These shipping delays account for all types of shipping options.